Hi, I need to get our Virgin Media socket moved slightly so that we can fit a new radiator. Flashing red is normally telephony fault or no signal. . This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Failing this. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. No outside box - cable through the wall to inside box - very old 20 years ago. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. The cable could be hidden within, or behind, furniture. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Buy Multimedia Sockets at Screwfix. Wall Socket. Please help. I ordered a broadband only package because it said I could self install the kit. 150 from a. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. So yes, following many takeovers, this is now your Virgin Media connection. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Screwless Faceplate. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Manage Your Account. Just joined. @Briannahsarah wrote: Here is a photo. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). These enter my house via an air brick/vent very close to. Tech Chatter. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Most Virgin Media customers will receive a Hub 3 router. I have tried to contact vm but I don’t have a landline number so they w. If you don't have the cabling then call the pre-installs team on 0800 052 1734. However, there is no Virgin Media Wall socket in my house. The new ones are just screws, the old style Telewest ones are like star shaped head. Got my virgin media self install kit but I don't have a virgin socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 07K; 223; 462; Natalie_L. 0800 052 1734-----Options. I have a Virgin Media Wall Socket at my flat, its a 3 year old new build but feel I am being forced to stay with Virgin only because it was installed when the flats were built. Old blue yonder. Options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Get the Hub ready by connecting the wires. but I believe if the system has allowed self install VM has been installed in the past . 01-02-2023 10:59 - edited 01-02-2023 11:00. I have signed up as a new user for Virgin Fibre. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Gradually increase the force until the. There’s even no BT wall socket. However, I do not have any of the specified wall sockets available. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Browse. He - 5270179. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. I’m annoyed because I actually had a virgin sales person in my house. However you might need to check what type of cable is used to connect the socket to the Virgin network. They will charge £99 for a relocation. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. So yes, following many takeovers, this is now your Virgin Media connection. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. 168. Business, Economics, and Finance. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. New Install Assistance. on 05-09-2023 20:36. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Sometimes there is no wall box, just a trailing cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Sorry to hear of the install delay caused by the wall sockets missing. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. So, a 50 minute broadband, TV and phone. If you look into the back of your Hub, you'll see a port. The internal box should be oblong, square one are for phone. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. And on the back of the box. No Virgin Media Wall Socket on 13-04-2022 14:08. It should be free of charge. The wall socket is - 5109379. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. . No outside box - cable through the wall to inside box - very old 20 years ago. The two sockets on the wall on the RHS are telephone sockets. But I have no Virgin Media Wall socket in my house. ” I did not get a silver terminator cap in my packaging to send back. No idea what that entails/ how long and how. Next, connect the power cable. The Virgin wall sockets just have one connector at the bottom. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. QuickStart, set up and connections. Or should i use my old screw end cable with no supressor on it to connect to the old cabling coming in to the house that has the ASH-GISX101-VM01 supressor on it? Background: I had an engineer install virgin media broadband (M350) in the loft years ago and he never installed a wall box for some reason just ran a cable and terminated with a. (knowledge is power) Sun 05-Jan-14 12:53:34. In your Stream kit you’ll find everything you need to get the Stream box up and running. We would like to show you a description here but the site won’t allow us. on 08-01-2023 20:46. If however the socket itself has been removed you will need assistance. The top “capped” one is marked FM & has been disused since cable went digital. on 23-10-2022 13:36. Leave the "repaired" network cable disconnected for the moment. If digging / drilling / new external & internal cables are required the. Shop spark plug sockets, 12-point sockets, square bit socket sets and more from top brands including Mastercraft and MAXIMUM. Sometimes there is no VM wall box, just a trailing cable. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. As mentioned by Tudor, we can move this for you at a one-time charge of £25, which gets applied to your next bill. )In this video, I am showing the sta. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. 1. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Thank you for the tel no. I have my original wall box still that has the CableTel logo. Turn any coax connection in your home into a high speed network drop. However, I do not have any of the specified wall sockets available. Panting like a fiend. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Hi. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. The house has the brown external junction box fitted to the front of the property on the. If I couldn't get the proper wall socket, the internet is not going to be set up su. RedTomato said: I removed my Virgin cable about a month ago. New and used Socket Sets for sale in Victoria, British Columbia on Facebook Marketplace. The wall socket is - 5109379 - 2. 1. I’ve come to. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. The cable could be hidden within, or behind, furniture. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. In response to Jonny-M. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Switched. Don’t plug the power cable into a plug socket yet. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. • Using your TV remote push the Input, AV or Source button. You use the adapter provided by VM into the TEL1. 29-12-2022 20:58 - edited 29-12-2022 21:00. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. A non-split socket will have the sockets and screws in the middle. At least spell your title correctly jeezus . cable from wall. . the box should be inside your house. • Using your TV remote push the Input, AV or Source button. 899; 57; 138; Eeeps. Switched On Families. nothing to do with the outside boxs. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Indeed, I just took further photos which may help illustrating. on 27-10-2022 09:24. . However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I would get virgin to do it. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Security matters. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Re: My Flat doesn’t have wall socket. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Feb 22, 2022. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have only got one rectangular shaped white socket (Shown as below) but it seems old. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . 68K; 345; 502; Alex_RM. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The top “capped” one is marked FM & has been disused since cable went digital. A second telephone is plugged into a wall socket downstairs with the Virgin number. The phone number doesn't connect you. 11 April at 1:01PM in Broadband & internet access. On our system, we would have had it listed as serviceable which. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Options. All the cabling is the property of Virgin Media and must not be touched. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. We would like to show you a description here but the site won’t allow us. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. on 13-07-2022 22:02. No wall socket to connect. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. Incidentally the phone socket is redundant if not in use and can be safely removed. 2 1. 100. For more information please visit:Options. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". 3. All the wall sockets I can see are for BT. Click & Collect. Speedon 01-06-2022 21:59. wall socket. These are the parts I could find, they were screwed into the end on the coaxial cable. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. on 01-06-2023 19:26. Tried the virtual assistant but it didn’t prove helpful. Telewest Cable Wall Sockets. 0 Kudos. House on renovation at the moment and electric rewire is done. The cable going in will be a double. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Let me know how you get on! Kind regards, SerenaIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 6. There are 10 types of people: those. . I have received my quick start-up kit. Reply. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Location. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Browse Virgin Media Virgin Media Community. On your installation day, your engineer will arrive in a. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. The wall box may be branded with the logos of an old cable TV company (not VM). I would get virgin to do it. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. There is an access panel in the ceiling for pipes and cables. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . 29/07/15 - 16:50 #1. I don’t it is fibre cable. com and book a technician. Push the red label end of the white cable, into the wall socket. Step 3 - Label the box – a letter came with the. Second, you'll likely need a manned installation for your VM services. Don’t plug the power cable into a plug socket yet. VM has to 'switch' you to do that. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. We have a TV and broadband but no landline required. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Connect the new Hub. The metal box in photo 3 looks like a likely contender. I have the old virgin media wall socket. A photo would be helpful if possible. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. Absolutely not. Options. But I. See where this Helpful Answer was posted. Tuning in. Looks like the pin has come out from an old termination cap. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Manage Your Account. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. However, I do not have any of the specified wall sockets available. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. VM is doing this area-by-area. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. - 5250024Forced to use Virgin Media Broadband. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. wi-fi. The other is marked TV, & this is used for TV & Broadband. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. There is only an ancient looking Telewest that probably connects to nothing at all. u just run a long cable from the box inside to whatever room u want. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. Location. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I don't intend to become a Virgin Media customer and would like this cable removed if possible. Past occupiers of your property may have removed. If it’s damaged, it could. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The wall box may be branded with the logos of an old cable TV company (not VM). Connect the Hub’s power cable with the blue tab. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 17-03-2023 15:18. on 12-01-2023 21:04. That image is just the old landline cable, nothing to do with the Broadband . Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. There should be a screw F socket on the bottom where the cable is now just pushed onto. Reduces the number of required wall sockets. Reply. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Back a step. Check your DMs btw. 09. Damaged Wall socket. I'm looking to replace an old wall socket in my new house. Tried looking but can't see a way to book an engineer for this? Thanks. Options. Security matters. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. 1 Mar 2016. Perfect for when you can’t all decide on what to watch. Or if the other end of the white cable is in a more useful. Broadband. Tudor. 0 Kudos Reply. The Stream remote. 0 Kudos Reply. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 32,846. I don't longer work there. Reply. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Two virgin media wall sockets, only one required in QuickStart, set up and connections Monday; Paying for 500mbs but. I’m a new Virgin customer, and the previous occupants used a different provider. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. #12. Connect the Hub’s power cable with the blue tab. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise). just use a pair of normal side cutters , you can just grip it either side and turn. 2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks. See where this Helpful. Various cable mediums are used in modern systems to transmit data. All I am aware of terminate the fibre inside your house though. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. . If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayPerfectly safe to remove it. My Virgin Media App. Pop the power cable into a nearby plug socket, and turn it on. Switched On. No vm wall socket. Standard Member. Hello sophieboulter1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos Reply. Source: current tech for VM :) P. Tudor. Security matters. If you had an Ethernet cable and/or a phone cable previously connected, plug those. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. My dad bought the 1gbps package and arranged the delivery for - 5273209. The NTL cable termination box is outside. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. It should work ok. on 28-10-2022 17:29. . If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. screw the master socket back to the wall. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). 0 Kudos. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. They will charge £99 for a relocation. All. I’m having the exact same problem. Just make sure you definately don't need it, or won't be needing it again. 1 [or 192. Account - Mobile. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Summary of Contents for Virgin Media Virgin TV V6.